Refund policy

Our 14-day Return Policy

If you wish to return your purchase, you must notify us within 14 days of delivery. Once you have submitted your return notification, you have a further 14 days to ship the item back to us. You are welcome to unpack and inspect items as you would in a physical store; however, items returned with signs of use beyond reasonable testing or missing original components may be subject to a deduction for loss in value.

To start your return, please submit your request at https://standert.live/pages/shipping-and-returns#returns so we can issue your return instructions and address. You are responsible for the cost of return shipping, unless your delivery arrived incorrect or damaged.

Beyond the 14-day cancellation window, voluntary change-of-mind returns are no longer accepted. This does not affect your statutory 2-year warranty rights for defective or faulty items. If an item is damaged during return transit due to improper customer packaging, a deduction corresponding to the loss in value will be applied to your refund. If you run into any issues, please contact customer support. Let's resolve it together!

Refunds

Upon receipt of your shipment, your refund will be processed within 2 – 3 business days. A credit will be applied to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase. To assure your refund, please use a trackable shipping service. We will not be responsible for lost or missing packages.

I Haven't Received My Refund

If you haven't received a refund yet, please contact your credit card company, there is often some processing time before a refund is posted. We have seen some credit card companies take up to 30 days to show that a refund has been posted. If you've done this and you still have not received your refund yet, please contact us.

Items Exempt From Being Returned

Gift cards.

Wrong Or Damaged Item Received

Have you received a damaged or wrong item, please contact us and we will provide you with a free replacement. A shipping label will be provided to return your product. We will cover all shipping costs. We ask you to inspect all items upon delivery and report to us any damages right away so we can handle your concern correctly. For damaged products please save all packaging materials and damaged goods, so a claim can be filed correctly.

I've Entered The Wrong Shipping Address

If this happens to you, contact us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order. If your order has already entered the shipping process, we won't be able to stop it. We are not responsible if you entered an incomplete and/or incorrect shipping address.

Cancellations

You may ask us to cancel your order. We will do everything we can to facilitate your request, however please note that once your order has been processed, we make no guarantee that this is possible. Once your order has been shipped, we are unable to cancel your order. If you wish to cancel your order at this point, please initiate a return according to the terms of the policy outlined above.